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FAQ

  • Why Choose Craftine Audio?
    Craftine Audio is a trusted source for new, used, and vintage home audio products because of our commitment to quality, expertise, and customer satisfaction. Here’s what sets us apart: ✔ Curated Selection – We offer a carefully vetted collection of high-end audio equipment, including new releases, certified pre-owned products, and rare vintage gems from top brands like Wilson Audio, Naim, Bang & Olufsen, and more. ✔ Authenticity & Quality Assurance – Every product, whether new or used, undergoes thorough inspection and testing to ensure peak performance and reliability. ✔ Expert Knowledge – With years of experience in high-fidelity audio, our team provides expert guidance to help you find the perfect setup for your needs. ✔ Worldwide Service – With offices in Ireland and Germany, we cater to audio enthusiasts across the globe, ensuring seamless shipping and customer support. ✔ Customer-Centric Approach – We prioritize transparency, fair pricing, and personalized service to create a seamless and trustworthy buying experience. Whether you're looking for the latest Hi-Fi innovations, a timeless vintage piece, or a quality pre-owned system, Craftine Audio is your go-to source for premium sound.
  • What are the operating hours of Craftine Audio and can I visit your warehouse in person?
    Craftine Audio operates Monday to Friday from 9:00 AM to 4:00 PM (local time). Our warehouse is not open to the public for walk-in visits. However, if you’d like to schedule an appointment for a private viewing or product demonstration, please contact us in advance to arrange a visit. For inquiries or to book an appointment, feel free to reach out via WhatsApp or email. We’re happy to assist you!
  • Does Craftine Audio offer worldwide shipping?
    Yes, Craftine Audio ships gear worldwide! We ensure safe and secure shipping for all our high-end audio products, whether new, used, or vintage. Our team carefully packs and insures each shipment to guarantee it arrives in perfect condition. For international orders, shipping rates and delivery times may vary based on location and product type. If you have specific shipping requests or need a quote, feel free to contact us for more details.
  • What payment methods does Craftine Audio accept?
    At Craftine Audio, we prioritize flexibility and convenience in payment options. We accept bank transfers and all major credit cards, including American Express (Amex), Visa, MasterCard, and Discover. Embracing modern payment trends, we also accept cryptocurrencies. For orders under €3,000.00, PayPal is available as a payment option. Please note that our payment terms are fixed and cannot be modified.
  • Does my product come with a warranty?
    At Craftine Audio, we don’t offer a traditional manufacturer’s warranty, but we stand by the quality of our products. Every purchase includes a 30-day satisfaction guarantee and a 365-day warranty against defects. Since 99% of defects, if any, occur within this period, you can shop with confidence. If issues arise beyond that time, our skilled repair technician is available to provide support and guidance. Your satisfaction is our priority.
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